Remote Support

Remote Computer IT Support – What is it?

Remote IT support is a method to securely and reliably allow a tech support company to provide computer, network or server support remotely from outside your office.

How does Remote Tech Support work?

A qualified support tech will access your computer over the internet will access your computer over the internet, through a secure software program such as LogMeIn or Remote Desktop, or via VPN connection

If using Remote IT support do it still need on site tech support?

While remote IT support is convenient as well as cost effective, a periodic on site support visit is still needed for some tech troubleshooting as well as network and server maintenance

Advantages of Remote IT Support:

• Immediate remote login troubleshooting.
• Remote MAC support as well as windows support.
• First five minutes of remote support is free for regular business clients.
• Billed at 1/4 hourly intervals to ensure maximum cost savings over in office tech consulting visits.
• Remote IT support price and overall cost is much lower than for onsite IT support